Service Delivery Manager

Macedonia

Symphony Solutions is a cloud transformation company headquartered in Amsterdam, with offices in the Netherlands, US, Ukraine, Macedonia, and Poland. Symphony Solutions recently celebrated 10 years of continuous service, and we attract many people with our open, welcoming culture and Dutch-inspired environment.

We are a company with a difference as we maintain a strong ethical culture and keep company values at the level of interpersonal and client-oriented relationships. Our philosophy is to establish close and strong relations with every client, employee, and candidate to succeed in our main directions (e.g. PHP, Java, C#, C++, SAP, Salesforce/Force.com, iOS, Android, BlackBerry).

Requirements:

  • Bearing responsibility for delivery on time and with appropriate quality;
  • Following all SDLC and project lifecycle phases, preparing all necessary artifacts;
  • Ensuring the project-related metrics, such as CSAT, ESAT, and the turnover rate are at the target level;
  • Assisting the upper management in ensuring the project revenue and profit targets are achieved;
  • Maintaining and following effective salary management practices within the project teams;
  • Creating and managing the project team structure to achieve ultimate project goals and objectives;
  • Assisting with defining and implementing career development plans for direct subordinates;
  • Conducting effective performance evaluations for the project team members;
  • Working with stakeholders to identify and define project requirements, scope, and objectives;
  • Analyzing risks and opportunities and composing appropriate plans;
  • Mitigating and handling any conflicts or communication problems that arise on the project and inside the team;
  • Monitoring project progress using metrics and KPIs;
  • Creating and maintaining comprehensive project documentation, plans, and reports;
  • Conducting all key meetings, prepare meeting notes and follow-ups;
  • Communicating to stakeholders all relevant information in order to keep them informed about work in progress, risks, and other issues;
  • Managing relationships within the team, between the team and the client, and between other stakeholders;
  • Ensuring that the client’s needs are met at every stage of the project.

Qualification:

  • Education, degree, and credentials required: Bachelor degree in Computer Science, Applied Mathematics or equivalent education; degree in Project Management or Business Administration or equivalent education;
  • Strong theoretical and practical knowledge of Project Management methodologies and practices, ability to choose the most suitable one for the project;
  • Ability to perform project management activities during Initiation, Planning, Execution, Monitoring and Control, and Closing project phases;
  • Practical experience in different software development methodologies and engagement models;
  • Solid knowledge of different estimation techniques; 
  • Ability to create estimations for the medium and large projects (500+ hours of development) and explain estimation process and structure to the client;
  • Ability to perform people management, risk management, communication management, change management, time management, and tracking, project reporting;
  • Ability to choose and set up project management tools and techniques for the project;
  • Experience in Configuration management and managing KPIs;
  • General knowledge of project budget and ways of its calculation;
  • Ability to create and maintain project artifacts related to change management, quality assurance, project monitoring, and control;
  • Ability to prevent problems and if a problem occurred, resolve it without direct supervision;
  • Ability to recognize, identify critical risks, and work out a mitigation plan;
  • Ability to identify and manage stakeholders’ expectations;
  • Solid experience in developing Communication Management Plan;
  • Ability to manage contractual terms under supervision;
  • Soft skills & abilities: good analytical and troubleshooting skills, attention to details, critical thinking. Solid organizational skills, including multitasking. Strong client-facing and teamwork skills. Strong motivation and delegation skills; decision-making skills and a strong feeling of responsibility and accountability. Excellent written, presentation, and public speaking skills. Ability to work independently without direct supervision.
  • Professional certification (if applicable): Any Agile and/or PM Certification (optional);
  • Experience needed: 3+ years of experience in Project Manager role; experience in managing several small size or medium size projects (7-25 FTE);
  • Communication internal (team, management), external (client);
  • Work environment: office/remote.

The perks of being a Symphonian

Workation
Laptop as a gift
Symphony Academy
Medical insurance
NEO Program
Loyalty Program
Team Buildings
20 days of vacation
Check all benefits ➔

What is Symphony Solutions?

Symphony Solutions is a Cloud Transformation company headquartered in Amsterdam that operates across seven offices and worldwide. We develop solutions in Healthcare, Betting and Gaming, Logistics, Marketing, Retail, Banking and Finance, IT, and other.

13 years

on the market

7 offices

in 6 locations

Virtual office

Symphony Anywhere

Why Symphony Solutions could be
a good choice for you:

We are Anywhere. Symphony Anywhere virtual office discovers talent worldwide! With a hybrid model of work and Workation, choose when and where to work, while we provide the tools.

We are experts. Meet and work with top industry leaders in iGaming, Cloud, Agile, and more. We focus on building rapport, bringing forth our expertise, and delivering value to clients.

We disrupt. We embrace the future and contribute to it. In our diverse pool of projects, we work with visionaries that strive to disrupt the market and create solutions with impact.

We are a community. Symphonians build up the foundation for our core beliefs and values, committed and dedicated to the cause, they have passion and drive that embraces and lifts you up.

We learn. Symphony Solutions creates an environment for you to thrive and grow as an expert. We provide opportunities for your professional growth with Symphony Academy and more.

We are Agile! Symphony Solutions is all about Agile, and we mean it! We bring the Agile philosophy to every aspect of our work and set our clients on their Agile transformation journey.

So, you have applied. What’s next?

—  Oleg Chekan / Head of Pre-Sale / Service Delivery Manager
Relax, ask Yourself what is important for You and what You like. Try to combine all of the above, and then You have Your answer.
— Oleg Chekan / Head of Pre-Sale / Service Delivery Manager
—  Sanja Jovanovikj / Web Developer
Symphony is more than a company, it is a family, way of life, way of working. Nobody cares more for their employees than Symphony does.
— Sanja Jovanovikj / Web Developer
—  Oleksandr Hrechnikov / Lead React Software Engineer / Tech Lead
Enthusiasm is mighty, and shared team enthusiasm is much more powerful. And doing things with passion always results in outstanding achievements.
— Oleksandr Hrechnikov / Lead React Software Engineer / Tech Lead
—  Martin Kubelka / QA Engineer
I enjoy the team work and the sense of ownership that each and every member of our team has. At the same time, people are really cooperative and we constantly challenge ourselves.
— Martin Kubelka / QA Engineer
—  Oksana Yaroshko / Service Delivery Manager
I’m lucky to be surrounded by the best inspirers, teachers and friends. I’m always impressed with how my colleagues grow, open up and find their own way in this journey.
— Oksana Yaroshko / Service Delivery Manager
—  Slawomir Umpirowicz / Business Analyst
What I like the most is the focus on Agile-based methodologies. It is not just a declaration or a theory. It is a daily practice in Symphony.
— Slawomir Umpirowicz / Business Analyst
—  Filip Kudron / QA Engineer
The only thing that surprised and keeps surprising me is how friendly all the people I’ve met in Symphony are. In every project I joined, we had a great team!
— Filip Kudron / QA Engineer

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