Krakow, Poland

Service Delivery Manager

Symphony Solutions is a cloud transformation company headquartered in Amsterdam, with offices in the Netherlands, US, Ukraine, Macedonia, and Poland. Symphony Solutions recently celebrated 10 years of continuous service, and we attract many people with our open, welcoming culture and Dutch-inspired environment.

We are a company with a difference as we maintain a strong ethical culture and keep company values at the level of interpersonal and client-oriented relationships. Our philosophy is to establish close and strong relations with every client, employee, and candidate to succeed in our main directions (e.g. PHP, Java, C#, C++, SAP, Salesforce/Force.com, iOS, Android, BlackBerry).

For our fast growing office in Poland we are looking for a Service Delivery Manager to manage delivery on team augmentation project working closely with recruitment team and to manage relationship with a client. You will be part of a new team dedicated to our new client – international company from marketing and life sciences space.

Requirements:

  • You have strong experience in client and stakeholder management
  • You have excellent communication skills and you can build strong relationships with individuals at various seniority levels and communicate effectively even in most demanding situations
  • You have experience working in one or more of following ecosystems: recruitment agency, RPO, BPO, body-leasing, ITO, IT consulting
  • You have experience in people management and building and growing teams
  • You are people-oriented and understand business will not run if the right people are not hired on time 
  • You have excellent organisational skills and you are able to manage multiple projects simultaneously
  • You have strong prioritisation skills, attention to detail and critical thinking
  • You have good understanding of Agile software development methodologies
  • You have good understanding of main technologies and practices used in software development
  • You are a team-player
  • You have a sense of urgency and you take ownership for your projects
  • You are fluent in English, both written and spoken and you have great presentation skills

Responsibilities:

  • Establish cooperation and build strong relationship with a new client
  • Ensure successful and timely delivery for a new client
  • Collaborate with Delivery Centre Director and Recruitment team to understand and fulfil client’s needs
  • Create delivery plan
  • Develop and improve processes, metrics and governance approach to ensure seamless cooperation with client and steady project’s progress
  • Work on adjusting delivery model if necessary to meet developing demands from client or market
  • Manage client’s expectations and satisfaction
  • Act as a single point of contact for the client
  • Analyse risks and opportunities and composing appropriate plans
  • Monitor project’s progress
  • Create and maintain comprehensive project documentation, plans, and reports
  • Conduct all key meetings, prepare meeting notes and follow-ups
  • Assist the upper management in ensuring the project revenue and profit targets are achieved
  • Take part in performance reviews and salary calibrations of the project team
  • Take active part in recruitment activities by providing better understanding of client’s requirements and project objectives, taking part in reviewing candidates and proposing them to the client

We offer:

  • Competitive salary and compensation package
  • Medical insurance
  • Personal workstation
  • Friendly and professional team
  • Workation program
  • Symphony Training Academy
  • Low hierarchy and open communication
  • 20 vacation days
  • See BENEFITS Section for the full line-up

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