Service Delivery Manager

Symphony Anywhere

For our fast growing office in Poland we are looking for a Service Delivery Manager to manage delivery on team augmentation project working closely with recruitment team and to manage relationship with a client. 

Requirements:

  • You have strong experience in client and stakeholder management
  • You have excellent communication skills and you can build strong relationships with individuals at various seniority levels and communicate effectively even in most demanding situations
  • You have experience working in one or more of following ecosystems: recruitment agency, RPO, BPO, body-leasing, ITO, IT consulting
  • You have experience in people management and building and growing teams
  • You are people-oriented and understand business will not run if the right people are not hired on time
  • You have excellent organisational skills and you are able to manage multiple projects simultaneously
  • You have strong prioritisation skills, attention to detail and critical thinking
  • You have good understanding of Agile software development methodologies
  • You have good understanding of main technologies and practices used in software development
  • You are a team-player
  • You have a sense of urgency and you take ownership for your projects
  • You are fluent in English, both written and spoken and you have great presentation skills

Responsibilities:

  • Establish cooperation and build strong relationship with a client
  • Ensure successful and timely delivery for a client
  • Collaborate with Delivery Centre Director and Recruitment team to understand and fulfil client’s needs
  • Create delivery plan
  • Develop and improve processes, metrics and governance approach to ensure seamless cooperation with client and steady project’s progress
  • Work on adjusting delivery model if necessary to meet developing demands from client or market
  • Manage client’s expectations and satisfaction
  • Act as a single point of contact for the client
  • Analyze risks and opportunities and compose appropriate plans
  • Monitor project’s progress
  • Create and maintain comprehensive project documentation, plans, and reports
  • Conduct all key meetings, prepare meeting notes and follow-ups
  • Assist the upper management in ensuring the project revenue and profit targets are achieved
  • Take part in performance reviews and salary calibrations of the project team

The perks of being a Symphonian

Workation
Laptop as a gift
Symphony Academy
Medical insurance
NEO Program
Loyalty Program
Team Buildings
20 days of vacation
Check all benefits ➔

What is Symphony Solutions?

Symphony Solutions is a Cloud Transformation company headquartered in Amsterdam that operates across seven offices and worldwide. We develop solutions in Healthcare, Betting and Gaming, Logistics, Marketing, Retail, Banking and Finance, IT, and other.

13 years

on the market

7 offices

in 6 locations

Virtual office

Symphony Anywhere

Why Symphony Solutions could be
a good choice for you:

We are Anywhere. Symphony Anywhere virtual office discovers talent worldwide! With a hybrid model of work and Workation, choose when and where to work, while we provide the tools.

We are experts. Meet and work with top industry leaders in iGaming, Cloud, Agile, and more. We focus on building rapport, bringing forth our expertise, and delivering value to clients.

We disrupt. We embrace the future and contribute to it. In our diverse pool of projects, we work with visionaries that strive to disrupt the market and create solutions with impact.

We are a community. Symphonians build up the foundation for our core beliefs and values, committed and dedicated to the cause, they have passion and drive that embraces and lifts you up.

We learn. Symphony Solutions creates an environment for you to thrive and grow as an expert. We provide opportunities for your professional growth with Symphony Academy and more.

We are Agile! Symphony Solutions is all about Agile, and we mean it! We bring the Agile philosophy to every aspect of our work and set our clients on their Agile transformation journey.

So, you have applied. What’s next?

—  Oleg Chekan / Head of Pre-Sale / Service Delivery Manager
Relax, ask Yourself what is important for You and what You like. Try to combine all of the above, and then You have Your answer.
— Oleg Chekan / Head of Pre-Sale / Service Delivery Manager
—  Sanja Jovanovikj / Web Developer
Symphony is more than a company, it is a family, way of life, way of working. Nobody cares more for their employees than Symphony does.
— Sanja Jovanovikj / Web Developer
—  Oleksandr Hrechnikov / Lead React Software Engineer / Tech Lead
Enthusiasm is mighty, and shared team enthusiasm is much more powerful. And doing things with passion always results in outstanding achievements.
— Oleksandr Hrechnikov / Lead React Software Engineer / Tech Lead
—  Martin Kubelka / QA Engineer
I enjoy the team work and the sense of ownership that each and every member of our team has. At the same time, people are really cooperative and we constantly challenge ourselves.
— Martin Kubelka / QA Engineer
—  Oksana Yaroshko / Service Delivery Manager
I’m lucky to be surrounded by the best inspirers, teachers and friends. I’m always impressed with how my colleagues grow, open up and find their own way in this journey.
— Oksana Yaroshko / Service Delivery Manager
—  Slawomir Umpirowicz / Business Analyst
What I like the most is the focus on Agile-based methodologies. It is not just a declaration or a theory. It is a daily practice in Symphony.
— Slawomir Umpirowicz / Business Analyst
—  Filip Kudron / QA Engineer
The only thing that surprised and keeps surprising me is how friendly all the people I’ve met in Symphony are. In every project I joined, we had a great team!
— Filip Kudron / QA Engineer

Apply

×
pdf | doc | docx allowed, 5mb max

Thank You for Your Submission!

Our recruiter will contact you soon.

Share

Check also

Nigeria

Senior Service Delivery Manager

Nigeria
Macedonia

Service Delivery Manager

Macedonia
Apply now