Krakow, Poland

Middle TA Logistics Coordinator

Symphony Solutions is a cloud transformation company headquartered in Amsterdam, with offices in the Netherlands, US, Ukraine, Macedonia, and Poland. Symphony Solutions recently celebrated 10 years of continuous service, and we attract many people with our open, welcoming culture and Dutch-inspired environment.

We are a company with a difference as we maintain a strong ethical culture and keep company values at the level of interpersonal and client-oriented relationships. Our philosophy is to establish close and strong relations with every client, employee, and candidate to succeed in our main directions (e.g. PHP, Java, C#, C++, SAP, Salesforce/, iOS, Android, BlackBerry).


Requires experience with purchasing, basic accounting, and program management.  Ability to work within a highly technical team is required. Prior experience in a relevant domain such as Cloud computing, IT systems, database administrations, storage solutions, or networking is a plus.

Minimum qualifications:

  • Bachelors degree of equivalent practical experience
  • 5 years of experience in logistics, program management, and/or business operations
  • Wide knowledge in logistics, shipping documentation, incoterms, modals of transportation, warehousing, inventory
  • Excellent written and verbal communication skills
  • Experience working cross functionally in a large organization
  • Experience working with spreadsheets/Excel

Preferred qualifications:

  • Accounting or commercial experience
  • Experience with Salesforce or similar CRMs


As a Logistics Coordinator, you will be responsible for complex business and delivery issues for large enterprise customers. This includes purchasing, logistics, and IT systems, working across a large team of cross functional stakeholders. Staying agile and moving between solutions is essential to ensure a seamless experience for our customers. This position will impact some of the largest initiatives in Cloud.

  • Coordinate all end to end shipping requests for outbound orders and reverse Logistics, including customer orders and miscellaneous requirements
  • Create shipping documents for all domestic and international orders
  • Run inventory reports twice per week to identify any possible deltas or inventory discrepancies
  • Create shipping reports to measure SLA’s and identify roadblocks for corrective actions
  • Provide shipping quotations for different ship-to address locations when required
  • Liaise with carriers and other logistics providers to ensure on-time deliveries
  • Work with the internal compliance team to get commercial invoice approvals to ship internationally
  • Participate in weekly logistics meetings to review shipments pipeline, shipment status, discuss shipments out of SLA
  • Create and submit customer billing templates to the billing team to invoice customers
  • Comply with all logistics SOP, processes to meet SLAs and customer’s expectations
  • Ensure move orders are created in the system to track customer shipping requests and appliances inventory allocation
  • Obtain and track shipping costs with carriers for all customer orders
  • Ensure and include all shipping details in Salesforce (internal tool) for each order
  • Update Salesforce (internal tool) to update shipment status
  • Submit requests to create new part numbers in the system
  • Submit Customs Classifications requests  for new parts
  • Assist Logistics Operations Manager to track revisions on Logistics processes/documentation

We offer:

  • Medical Insurance
  • Personal Workstation
  • Competitive salary and compensation package
  • Friendly and professional team
  • Symphony Training Academy
  • Low hierarchy and open communication
  • 20 vacation days
  • Corporate Doctor
  • See BENEFITS Section for the full line-up

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