Symphony Anywhere

Middle Proofer

Symphony Solutions is a cloud transformation company headquartered in Amsterdam, with offices in the Netherlands, US, Ukraine, Macedonia, and Poland. Symphony Solutions recently celebrated 10 years of continuous service, and we attract many people with our open, welcoming culture and Dutch-inspired environment.

We are a company with a difference as we maintain a strong ethical culture and keep company values at the level of interpersonal and client-oriented relationships. Our philosophy is to establish close and strong relations with every client, employee, and candidate to succeed in our main directions (e.g. PHP, Java, C#, C++, SAP, Salesforce/Force.com, iOS, Android, BlackBerry).

Location – Lviv, Rzeszow, Krakow

Requirements:

3+ years of experience in performing proofreading in various languages on websites

  • A graduate from any discipline
  • Ability to work to tight deadlines and good time management
  • Good team working skills
  • Good in MS Office skills

Able to communicate effectively through a range of media, to various levels in the organization

Training:

  • To undergo the Indegene Induction
  • To complete the “Your i45 Training Plan” within 45 days of Joining
  • To complete EMCE Specific Training
  • Complete the test packs and clear with 100% quality ( maximum attempts 3)
  • Training will be prolonged in case test packs are not cleared
  • Shadowing will be done for 10 iDetail/RTE files and 5 banners
  • Should take project-based training/mentoring the resources.
  • Ensure the training records are up to dates
  • Shadowing the new folk for the certifications
  • Cross functional training with other client process

Responsibilities:

  • Upon receipt of the task mail in the inbox, should enter the details in their respective individual production tracker
  • Check and ensure the job has been delivered from our end, as per the client TAT
  • Should notify the Team lead if there are more pages well in advance so that the jobs can be shared to meet the timelines
  • Should check Task Template mails related to that particular project
  • The script file and the output file should be downloaded from the respective SVN links
  • Performs proofreading character to character of final output file against script file and finalise
    the content
  • Check for all the necessary elements and icons on the file (Graphics, logos, colors etc.) are placed as per the script
  • Fill the checklist by cross checking against the file and copy the same in the SVN server
  • Send signoff mail to concern PM, if no changes are required
  • In case of any errors, consolidated bug report has to be created via iExtract tool
  • The SVN link need to be updated to review the amendments (IFF) comments
  • The task need to be closed which is routed through Mysheet
  • Complete the random check sampling jobs as per the given timelines
  • Should act as a backup Lead when team Lead on leave
  • Scope of proofreading includes all the languages
  • Check the accuracy of Daily production tracker based on their subordinates on a daily basis
  • Validate the accuracy of their subordinate Checklist on a daily basis
  • Give routing to their subordinates through Mysheet
  • Ensure the client TAT adherence internally

Communication:

  • In case of any queries, check with Team lead/Seniors/Mentor or Buddy and if needed send clarification mail to the creative team copying in the relevant leads
  • Send the signoff mails immediately after the task completion to the creative team copying  all as in the trail task mail
  • Follow up if any clarification is pending from creative team
  • Update Job status to the Lead before He/she signing off for the day
  • Use standard template for similar kind of communication

Quality Management & Process  Understanding and Compliance:

  • Compliance to quality, confidentiality and security
  • Adhere and follow quality systems, processes and policies
  • Following specific instruction provided related to the individual project

Floor Etiquette and Punctuality:

  • Adhering to the login and logouts & Break timings
  • Need to Plan leaves in advance and keep the Team Lead/RM informed
  • Maintain corporate demeanour and follow a dress code of smart casuals and formals during
    client visit
  • Maintain a healthy environment in the team and keep a positive attitude with the
    fellow colleagues
  • Acknowledge the feedback given by the lead during one to one and maintain a healthy discussion in case of any issues and concern

Quality Target:

  • Internal RFT should be 99%
  • External RFT should be 100%

Productivity Target:

  • 5 – ≥140% of the team capacity
  • 4 – ≥120% & <140% of the team capacity
  • 3 – ≥100% & <120% of the team capacity
  • 2 – ≥75% & <100% of the team capacity
  • 1 – <75% of the team capacity

Knowledge sharing/mentoring/Initiatives:

  • Should be able to take project-based training/mentoring the resources
  • Performing second check for new folk until the new folk is/are certified
  • Should be able to take knowledge sharing sessions with the team
  • Should be able to help the team members and helping in their Queries. To build up a rapport with the team members
  • Taking initiatives to improve the process and documenting the procedures whenever needed
  • Tracking and Capturing of all the updates and updating this in the central updates folder
  • Should be able to help the Team lead in preparation of weekly & monthly reports, billing data etc.
  • Should be able to take up responsibility in the absence of Team Lead
  • Should be able to do assignment of jobs in the absence of leads/when needed
  • Conducting one to one on a monthly basis and performance review during the appraisal cycle
  • Participate in hiring by conducting interviews and give feedback
  • Should be able to interact with clients, coordinates with the team and provides project status update reports as and when necessary
  • Should be part of the team activities across the different stream of the BU
  • Should work as a  team in achieving the goals

We offer:

  • Competitive salary and compensation package
  • Medical insurance
  • Personal workstation
  • Friendly and professional team
  • Workation program
  • Symphony Training Academy
  • Low hierarchy and open communication
  • 20 vacation days
  • See BENEFITS Section for the full line-up
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