Symphony Anywhere

Junior Duty SRE Engineer

Symphony Solutions is a cloud transformation company headquartered in Amsterdam, with offices in the Netherlands, US, Ukraine, Macedonia, and Poland. Symphony Solutions recently celebrated 10 years of continuous service, and we attract many people with our open, welcoming culture and Dutch-inspired environment.

We are a company with a difference as we maintain a strong ethical culture and keep company values at the level of interpersonal and client-oriented relationships. Our philosophy is to establish close and strong relations with every client, employee, and candidate to succeed in our main directions (e.g. PHP, Java, C#, C++, SAP, Salesforce/Force.com, iOS, Android, BlackBerry).

Requirements:

  • Good technical troubleshooting and problem resolutions skills
  • Excellent presentation and communication skills
  • Experience with any ticketing system (JIRA, Zendesk, Service now, etc.)
  • To be ready to work on shifts (including holidays and night shifts)
  • Experience in a technical support role is a plus
  • Experience with Cloud Platforms(AWS, GCP); Knowledge of GCP – higher prio (can even skip AWS)
  • Some knowledge of Kubernetes and Terraform would be a great advantage
  • Linux administration
  • Knowledge of networking concepts
  • Responsibility, result-oriented, team working, attentiveness to details, ability to learn quickly

Responsibilities:

  • Initial issues qualification, debug and extend with details
  • Provide technical support to customers according to the support procedures
  • Guarding and meeting the SLAs
  • Maintains support case status, including root cause, within the support case management system
  • Initial identification, debug, investigation of the issue
  • Classification of requests and escalation to L3 Support team
  • Close cooperation between customers and L3 team
  • Maintain a knowledge base and scripts for the L1 Support team
  • Learning and self development in cloud technologies based on AWS and/or GCP

We offer:

  • Medical Insurance
  • Personal Workstation
  • Competitive salary and compensation package
  • Friendly and professional team
  • Symphony Training Academy
  • Low hierarchy and open communication
  • 20 vacation days
  • Corporate Doctor
  • See BENEFITS Section for the full line-up
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