Symphony Anywhere

Digital Account Manager

Symphony Solutions is a cloud transformation company headquartered in Amsterdam, with offices in the Netherlands, US, Ukraine, Macedonia, and Poland. Symphony Solutions recently celebrated 10 years of continuous service, and we attract many people with our open, welcoming culture and Dutch-inspired environment.

We are a company with a difference as we maintain a strong ethical culture and keep company values at the level of interpersonal and client-oriented relationships. Our philosophy is to establish close and strong relations with every client, employee, and candidate to succeed in our main directions (e.g. PHP, Java, C#, C++, SAP, Salesforce/Force.com, iOS, Android, BlackBerry).

Requirements:

Location – Munich, Germany

  • Experience in Digital Marketing/content production (preferably in pharmaceutical industry)
  • Excellent client facing and presentation skills is a MUST
  • Resourceful, tenacious and capable of being calm and decisive under pressure
  • A good facilitator with a consultative mindset
  • Ability to work on your own and in a team
  • Experience in collaborating with cross-functional internal team located at multiple geographies on day-to-day tasks
  • Strong MSOffice skills and good presentation making skills
  • Excellent communication skills and fluency in Native language and English
  • Ability to build strong colleague and client relationships
  • Expert administration skills covering meetings etc. – meeting organization (always have pre-meetings, clear roles and responsibilities agreed in advance, circulate directions, key people present and Bios, minute taking etc.)
  • Proven ability to learn quickly
  • Proven track record in growing the business from assigned clients
  • Willingness to travel – 25%
  • Enthusiastic to take that extra mile each and every day in order to delight the client
  • Exceptional time management skills including the ability to handle multiple clients with changing priorities
  • Experience range: 8 – 15 years

Responsibilities:

  • Partners closely with project owner to understand business objectives and overall strategy brand plans as a mean to manage content projects appropriately
  • Facilitates project planning, milestone tracking, status updates and change tracking from the initial kick off meeting until successful project closure as a means to support the development of a high-quality customer centric deliverable
  • Understands underlying content strategy and technology in order to ensure they help find the best solutions to meet customer and business needs
  • Ensures that new service requirements are delivered to the appropriate stakeholder.
  • Collaborates with IT Technical Analyst on all technical dependencies as input to End to end project plan and cost estimate for the project
  • Manages delivery teams of Production Partners and serves as an interface between creative and technical teams
  • Provides package for the ingestion of the Medico Legal Review(MLR) process (no responsibility for MLR process itself)
  • Execute top-line Quality Assurance(QA) on all assets after production QA and supports project owner acceptance review
  • Ensures all pre-requisites in the technical pack are available before MLR and before launching production service request
  • Support and consult the Project Owner during MLR
  • Upholds client standards adherence from all project stakeholders
  • Manages or ensures proper escalation of project related risks and issues
  • Tracks project progress and status in project management tool and reports to Project Owners and Account Leads
  • Act as central point of contact end-to-end for all digital content projects
  • Manage content creation and content production of Content Production Services projects (requirements management, creative content dependencies, approval milestones, tech. production, and deployment)
  • Accountable for meeting content quality and timelines expectations of all assigned digital content projects in line with business requirements and client standards

We offer:

  • Medical Insurance
  • Personal Workstation
  • Competitive salary and compensation package
  • Friendly and professional team
  • Symphony Training Academy
  • Low hierarchy and open communication
  • 20 vacation days
  • Private Medical Care
  • See BENEFITS Section for the full line-up

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