Symphony Anywhere

Business Analyst

You would be a great fit for this position if you have:

  • Understanding, and wide-reaching application of technical principles and concepts
  • Knowledge of how to design, develop and test Microsoft Dynamics CRM, APIs, Workflows, and integrations.
  • Thrives in a fast-paced environment with multiple project assignments
  • Strong written and verbal communication.
  • Proven ability to effectively communicate with non-technical audience.
  • Effectively prioritize and execute tasks while under pressure.
  • Works well independently with minimum supervision
  • Excellent analytical and creative problem-solving skills
  • Strong customer service orientation

Location – Lviv, Krakow, Rzeszow

Here are all the things you’ll get to do on the project:

  • Responsible for the analysis of requirements for the implementation of Microsoft Dynamics 365 in line with our multichannel customer engagement product – Omnipresence
  • Will be responsible for working closely with customer subject matter experts to collect and document requirements as user stories and assess these requirements against existing platform functionality, providing analysis and support to solve issues day to day, be responsible for managing any exceptions and doing root cause analysis
  • In addition, working with other colleagues on the development team to groom and clarify requirements and collaborate effectively with multiple cross-geographical teams that include developers, testers, client implementation specialists and DevOps
  • Work closely with business stakeholders to understand requirements
  • Analyzes current and future state business processes and align with Omnipresence featureset
  • Evaluates solutions, alternatives and defines a recommended system approach
  • Leads in producing deliverables including business process flows, UI mock-ups, use cases and storyboards
  • Support the project team as required
  • Use a variety of data analysis, CRM tools to recommend System Design, Validation, and Implementation
  • Work with the CRM lead to review recommended solution
  • Documents functional specifications user stories, collaborating with others on the development team
  • Resolves questions and issues during development cycle
  • Supports the definition of test cases and scripts
  • Oversee implementation tasks and ensures successful go live
  • Provides day-to-day application support CRM users
  • Troubleshoots production issues and provides resolution
  • Trains users on system processes and changes as required
  • Good understanding of CRM exceptions and root cause analysis

The perks of being a Symphonian

Workation
Laptop as a gift
Symphony Academy
Medical insurance
NEO Program
Loyalty Program
Team Buildings
20 days of vacation
Check all benefits ➔

What is Symphony Solutions?

Symphony Solutions is a Cloud Transformation company headquartered in Amsterdam that operates across seven offices and worldwide. We develop solutions in Healthcare, Betting and Gaming, Logistics, Marketing, Retail, Banking and Finance, IT, and other.

13 years

on the market

7 offices

in 6 locations

Virtual office

Symphony Anywhere

Why Symphony Solutions could be
a good choice for you:

We are Anywhere. Symphony Anywhere virtual office discovers talent worldwide! With a hybrid model of work and Workation, choose when and where to work, while we provide the tools.

We are experts. Meet and work with top industry leaders in iGaming, Cloud, Agile, and more. We focus on building rapport, bringing forth our expertise, and delivering value to clients.

We disrupt. We embrace the future and contribute to it. In our diverse pool of projects, we work with visionaries that strive to disrupt the market and create solutions with impact.

We are a community. Symphonians build up the foundation for our core beliefs and values, committed and dedicated to the cause, they have passion and drive that embraces and lifts you up.

We learn. Symphony Solutions creates an environment for you to thrive and grow as an expert. We provide opportunities for your professional growth with Symphony Academy and more.

We are Agile! Symphony Solutions is all about Agile, and we mean it! We bring the Agile philosophy to every aspect of our work and set our clients on their Agile transformation journey.

So, you have applied. What’s next?

—  Oleg Chekan / Head of Pre-Sale / Service Delivery Manager
Relax, ask Yourself what is important for You and what You like. Try to combine all of the above, and then You have Your answer.
— Oleg Chekan / Head of Pre-Sale / Service Delivery Manager

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