Business Unit Manager, Skopje, Macedonia

Symphony Solutions in Skopje is currently looking for a Business Unit Manager

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Symphony Solutions is a fast-growing international organization providing Western-European clients with high quality IT, BPO, and Consultancy services.

We are a company with a difference as we maintain a strong ethical culture and keep company values at the level of interpersonal and client-oriented relationships. Our philosophy is to establish close and strong relations with every client, employee, and candidate to succeed in our main directions (e.g. PHP, Java, C#, C++, SAP, Salesforce/Force.com, iOS, Android, BlackBerry).

Symphony Solutions in Skopje is currently looking for a Business Unit Manager to maintain full responsibility for the assigned business unit, including account and client relation management, as well as role-modeling the company values.

General requirements and experience needed:

  • Operational and commercial leadership of the Business Unit;
  • Full P&L responsibility for the Business Unit;
  • Project staffing;
  • Supervising the success of project activities and ensuring its completion within scheduled time and budget;
  • Building and maintaining relationships in order to understand client needs, addressing and solving problems and engaging further as a client partner;
  • Engaging in up-sales and cross-sales with the clients;
  • Facilitating development of the team to support Business Unit performance excellence and growth;
  • Proactively managing a portfolio of allocated customers, ensuring all information is captured and input into CRM system and all customer-related information is consolidated, comprehensive and kept up to date;
  • Conducting reviews and providing feedback throughout the year on employee/directing performance where required, together with the SDM;
  • Participating in and supporting the planned strategic growth of the business;
  • Taking part in pre-sales and post-sales activities with the existing and new clients;
  • Supervising direct subordinates together with the SDM;
  • Carrying out supervisory responsibilities according to organization's policies.

Requirements:

  • Bachelor’s degree in Business Administration and/or Computer Science; 5 years of proven managerial experience;
  • Hands-on experience with company operations, budgeting and cost control;
  • Experience of working with US/European clients;
  • Ability to respond to common inquiries or complaints from clients;
  • Ability to effectively present information to other members of top management and public groups;
  • Understanding of CMMI processes and agile methodologies;
  • Understanding of IT industry trends;
  • Proficiency in using Project Management tools.

We offer:

  • Competitive salary and compensation package;
  • Friendly and professional team;
  • Career and professional growth;
  • Great international work environment;
  • Low hierarchy and open communication;
  • Symphony Training Academy.

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