Make sure your software is up and running at all times, supported by the newest technology, compliant to security protocols
Good technical support can turn unhappy users to happy ones!
The IT services desk is where end-users go to for help when there’s a problem with the software they are using. All-time and reliable support and fast response times ensure users that you care about them and the software they are using. Proper service desk support not only ensures that your end-users’ problems are being resolved right on time, but it also ensures stability of your software, providing constant availability of your services.
Out IT service desk specialists make sure your business runs smoothly and without major interruptions so you and your end-users are more satisfied. And you have a greater return on investment.
Outsourced IT Support Dedicated to Business Success
We recognize your unique business requirements and choose from a variety of options to accommodate your software and offer the support which best suits your needs. We offer our clients a four-tier support system, from Virtual Network Connection to 24/7 support center. Our service specialists handle all incoming user requests, register and classify them and provide the appropriate help.
We utilize the latest technologies to provide our clients with service management solutions, which centralize all service and support activities, improve response times and service levels, and allow clients to focus on their core business activities ensuring future company growth.
Professional Skillset and ITIL Processes that Can Handle Even the Toughest Technical Challenges
We know that entrusting a part of your business – especially service desk to another company – can be challenging, but it is very beneficial when you have the right partner on your side. That is why we choose and build a team of high-qualified specialists that can handle the specific needs of each of our clients’ businesses.
To provide the best possible support, our specialists cover everything ranging from 1st line support and general service desk tasks, such as business email correspondence and phone calls, problem solving and user consultations, to more advanced ones like IT system, server and directory domain administration, and ITIL processes.
We use a variety of tools, and employ different technologies and methodologies to ensure complete support and user satisfaction at all times.